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Returns Policy
Returns & refunds

We understand that you may need to return an item to us and for this occasion we have tried to make our returns process as simple as possible for our customers.

Please keep in mind, we canít process your return and issue a refund to you if the item(s) returned are not clearly marked with the returns reference number, this is printed on the returns label we send to you in the returns pack.

We offer a pre-paid returns label to ensure you can return an item to us quickly and cost effectively and depending on the reason for your return you will receive a full refund for your item(s). You are welcome to pay for the cost of returning the item back to us yourself and to do so please use the address label also included in your returns pack.

If you no longer need the item(s)

We hope you will be delighted with our product and service, but should you change your mind or have selected a wrong item in error and wish to return product(s) to us. You should inform us of your decision within 14 days from receiving the item(s). We will issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s). This will ensure the safe arrival of the item(s) at our Receiving Department. For Quality Reasons we have to inspect the item(s) you have returned, to ensure they have been restored to us in full and good order. Upon completing a satisfactory validation of the item(s) returned, we will refund you any money paid for the product, less the £2.99 cost of return postage. We will normally process your refund within 10 working days of our receiving your return. Refunds are made using the same form of payment as used to make the original transaction.

We ask you to ensure your unwanted product is complete, unused and in 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging in any way). If possible, please return the item(s) with the original box, packaging and accessories.

Notes:

  • Pre-recorded videotapes, DVDs, CDs, Minidiscs and other software must be sealed.
  • Any 'Free Gifts' received with the product must also be returned.

In the unlikely event of there being any problems concerning the goods restored to us or the processing of a refund we will aim to contact you as soon as possible.

  • * There is a contract for services with the product and you have started using the services (this would include, e.g., a mobile phone subscription, but not an extended warranty service agreement);
  • * The seal has been broken
  • * The goods were a special order to your specification.
If you receive a faulty item(s):

Please note, the following information is as a guide, please contact us to discuss your individual circumstances. If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a replacement or repair. (The guarantee period for consumable items (e.g. batteries, camera films, ink cartridges etc.) is three months from date of delivery)

We will always offer you the choice of a replacement or refund if the fault occurs within 28 days of delivery.

Once you have notified us about the faulty item(s) and completed the returns form, we will issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s). This will ensure the safe arrival and identification of your return at our Receiving Department. For Quality Reasons we have to inspect the items you have returned. Then, subject to satisfactory inspection and test of the goods by our inspectors we will process a refund, replacement or repair for you, whichever is appropriate.

Please ensure you enter any additional information about the fault in the comments box when completing the returns form.

Please ensure that your product(s) are accompanied by the original delivery note. To qualify for a refund or replacement the product must be:-

  • In otherwise “as new“ condition
  • Complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging)

This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, for consumable items (e.g. batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery. Spares that have to be fitted internally are also guaranteed for three months, provided they have been fitted by a suitably qualified and competent person.

If a pre-recorded videotape, DVD, CD, Minidisk or other software is faulty under guarantee we will happily exchange it for the same title or refund your money.

If you receive your item(s) damaged:

We and our carriers take the greatest possible care to see that your order is delivered in pristine condition. However, in the unlikely event that you take delivery of a parcel which shows signs of damage. Please, where a signature is required, sign that the parcel IS DAMAGED, and then please report the damage WITHIN 3 WORKING DAYS via this web site or by calling our Customer Service Department.

We will then issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s).Then; subject to satisfactory inspection and test of the goods by our inspectors we will process a full refund or arrange a replacement. Please ensure that your items(s) are accompanied by the original delivery note.

If the correct product is ordered & the wrong Item(s) delivered:

Our Quality System ensures we check that items sent out match the order placed. However, errors can sometimes occur.

We apologise if we have mistakenly sent you a product which does not match the details on your agreed order. You must inform us within 5 working days of receiving the product, and we will send you a returns pack to enable you to return the item(s) to us.

Please help us to take corrective action by selecting one of the following reasons to insert in the comment box, in the returns form.

  1. The item supplied does not match the item described on the Invoice.
  2. The Product Supplied does not match the details shown on the Web Site.
  3. The Part Supplied does not fit the Model I ordered the item for.
  4. I ordered this part on the telephone and it seems my requirements were misunderstood.

Refunds are processed within 10 working days on safe receipt of the item(s), using the same form of payment as the original transaction.

We ask you to ensure that the unwanted product is complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product, the product or packaging should not be damaged in any way). If possible, please return the item(s) with the original box, packaging and accessories.

Safety Information
Important safety information

Please read the following safety information carefully:

  • Parts should only be fitted by a suitably qualified or competent person in accordance with any manufacturer’s instructions.
  • Ensure appliances are disconnected from the mains before performing any work on them and that any necessary earth continuity or insulation resistance tests are performed before reconnecting.
  • Gas appliance parts should only be fitted and tested and inspected by a Gas Safe registered engineer.